ACHSV Ltd  – Parts Operation -Terms and Conditions

 

The following are the terms and conditions (called “these Terms”) for the sale of goods by us and replace any previous terms and conditions. The Company intends to rely upon these Terms.

If you want to change them, please make sure you ask for any changes to be put in writing. This is to avoid any misunderstandings as to what we and you are expected to do.
It is important that you read and understand these Terms before ordering from us.

If there is any term that you do not understand please contact us before ordering from us by e-mailing sales@achsv.co.uk

Please read through the Terms carefully before placing your order and then if you are ordering from our website print a copy for future reference.
We may change these Terms from time to time without notice to you. However, any changes will only apply to any subsequent orders received.

Purchasing from ACHSV

The contract between us will be formed once we confirm to you that we have accepted your order.

We will do this by email for internet orders, by telephone for telephone orders and for postal orders, when we dispatch the goods. Prior to then we will be under no obligation to supply you with the goods you have ordered.
It is your responsibility to verify that your email address is in proper working order and must assume the risk of all consequences for transmission or operational failures.

Accuracy of Content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only. Pictures can sometimes be library pictures and may not be the exact image of the item.

Price

“The price” shall be the price quoted on the website except when we make an error or if the price has changed since publication. If we have made an error, then we will inform you of this as soon as possible after you have placed your order and will tell you the correct price. We will then ask you if you still wish to place your order with us. If we have not heard back from you within 7 working days, then we will presume that you did not want to place your order again with us and we will give you a full refund if you have already paid. You will be required to pay extra for delivery.

Payment and Delivery

• Payment can be made by credit card or Debit Card, by telephone or bank transfer.
• Goods will be dispatched upon receipt of cleared funds.

We will deliver to the address given to us by you at the time you place your order. For security reasons, we cannot deliver to addresses other than the address of the cardholder where a credit or debit card has been used for payment. ACHSV Ltd aims to ship at the first opportunity. We aim to dispatch all orders placed before 12pm on the same day. In some cases, this may not be possible if the item(s) in question are not in stock. In this case, please allow up to 30 days for delivery.

All credit and debit card transactions are processed securely in a strictly confidential format. At ACHSV Ltd we do not collect or have any access to your credit or debit card details. ACHSV Ltd reserves the right to refuse acceptance of payment details if we think they are being used fraudulently.

Credit Customers

This condition will only apply to credit customers, in the unlikely event that we have credit customers.

In spite of delivery having been made, title in the goods shall not pass to you until you have paid all sums due to us. Notwithstanding that the goods remain our property, you may sell them, and however, you must hold the sale proceeds on trust for us until we have been paid in full.

Availability of goods you order

If we are unable to provide you with the goods you have ordered, you will be contacted as soon as possible at which point you will be offered the choice of accepting substitute goods of equivalent value or a complete refund of any sums that you have paid.

Damaged Goods

If goods are damaged in transit this must be recorded in writing at the time of receipt. We cannot accept responsibility for damaged goods if the carriers’ proof of delivery has been signed for as received for in good condition. Please check the consignment carefully and note any damage.

Warranty Conditions

It is the customer’s responsibility to remove and replace faulty parts from a vehicle and return them to our distribution centre.

Cancellations & Returns

Should you wish to cancel your order then please send written notice to us not earlier than the time when the contract was concluded and not later than 7 (seven) working days following the day that the goods were received in one of the following ways:

  • By post: ACHSV Ltd, Unit 3 Silverstone Business Park, Shacks Barn Farm, Towcester, Northants, NN12 8TB
  • By e-mail: sales@achsv.co.uk
  • Special orders. Any goods ordered on behalf or on the instructions of a customer that are not stock items or in quantities over normal stock levels cannot be returned and /or refunded.
  • Surcharges. Special order cancellations will be subject to a 50% surcharge
  • All returns must be received in good condition at our distribution centre. Goods returned with damaged or incomplete packaging maybe refused return or subject to a surcharge. Any goods that have been fitted or altered in any way will not be accepted.
  • Returns must be adequately wrapped and at least as well protected as it was sent by us originally. Items inadequately protected/wrapped will not be accepted for return, or a charge may be made to rectify.

Once you have notified us of your cancellation then any sums paid by you will be reimbursed within 30 days (other than our costs if we have to recover the costs from you). Where you do cancel your order, you are under a duty (until the goods are returned to us or collected by us) to retain possession of them and to take reasonable care of them. Goods must be returned to us in ‘as-new’ condition, otherwise restocking / refurbishment costs may be incurred.

Where you cancel your order, the goods may either be:

  • Returned to us at your cost; or
  • If requested, collected from you at your cost. Your right to cancel does not apply to custom made items where the item was supplied in accordance with your specifications.

Internet Security

All information sent to you, and sent by you is protected by the highest levels of current browser security. All transactions and communications are encrypted and protected.

Applicable laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
ACHSV Ltd does not warrant that the products manufactured or marketed by it comply with the laws of the country where those goods are purchased or used. It is the sole responsibility of the purchaser to ascertain whether products being purchased, or the fitting of those products to any other object, comply with local laws.

Complaints

We take the satisfaction of our customers very seriously. If you feel you have received substandard information or services from us we would like to hear about it so that we can prevent the same thing from happening again. We will make every effort to rectify genuine problems as expediently as possible. Complaints can be made either over the phone on +44 (0)1908 612063 or by e-mailing sales@achsv.co.uk

What are Cookies

Cookies are small files of letters and numbers. These files are stored on the hard drive of the device you are using, be it a PC, mobile phone, or tablet. These letters and numbers are used to allow a website to remember certain bits of information, so that the user experience can be improved next time you visit.

By using our website, you agree that we may store and access cookies on your device.

How we use Cookies

When you visit our website, it is likely we will create cookies which are stored on your device. For the duration of your ‘session’ on our website these cookies help us to deliver the correct information and ensure you only have to enter required information once, thereby improving your browsing experience.
We also use web analytics to understand how many people have visited our website, what they have looked at and how they found us etc. This gives us a better understanding of how our website is working. All data accrued cannot be used to identify personal information and merely gives us a general idea of how our website performs.
This overview of the type of cookies we use is based on categories outlined by the international Chamber of Commerce, in the ICC UK Cookie Guide. Some cookies may appear in multiple categories.

Category 1: Strictly necessary cookies

These cookies are necessary for the website to function. By disabling these cookies, some aspects of a website will either not work, or not work properly, such as secure logins, location services, and e-commerce functionality.

Category 2: Performance cookies

These cookies gather information to help improve the day to day performance of a website. By analysing data collected we can enhance popular pages, fix bugs and error messages etc. All data is based on totals and averages and is strictly anonymous.
For example, we use Google Analytics, which creates several first-party cookies. The data that Google collects is kept strictly private and confidential and won’t be shared with anyone else. We don’t feel that Google Analytics is a breach of privacy as we are merely aggregating the data survey. The information that is collected is used to understand website trends and performance.

Category 3: Functionality cookies

These are cookies which provide a ‘memory’ for the website, this enables the website to remember any personal choices you make (for example, your username, language or geographic location). A website may provide local weather reports, traffic updates and other similar localised information. These cookies are also used to remember changes you may make to text sizes, fonts and other customisable elements of the website. The information these cookies collect may be made anonymous and can’t track activity on other websites.

Category 4: Targeting cookies or advertising cookies

We nurture the use of social media websites and believe sharing is a key part of how people access new information. Social media networks are a popular way of doing this. To enable people to share information via popular social media, our website may have functionality allowing this type of activity.
The owners of social media websites may place cookies on users’ devices and they will have their own cookie policies. We have no control over these companies’ cookies policies.

How to turn off cookies

Browsers allow you to change your cookie settings. These links may be helpful in helping you update your browser cookie settings if you wish to update them:

Useful links

To learn more about your rights to online privacy, please visit Data Protection Act 1998 and The Information Commissioner’s Office.
The Adobe website provides comprehensive information on how to delete or disable Flash cookies – see http://www.adobe.com/products/flashplayer/security for details.
Find out how to disable cookies by clicking on the “Manage Cookies” section of the Interactive Advertising Bureau website on the following link allaboutcookies.org

Full details of the cookies which Google Analytics uses can be found in Cookies & Google Analytics in documentation for Google’s Analytics tracking code. You can also read Google’s Privacy Policy for Google Analytics.